Report a Concern
Report a water service issue, leak concern, water main issue, billing concern, or other utility matter.
Submit a Concern →Mercersburg Borough Government
Water Authority
The Water Authority supports the planning, operation, maintenance, and long-term reliability of Mercersburg Borough’s public water system. The Authority works to help ensure safe, dependable water service for residents, businesses, and the community.
Public Water Service
Reliable Water Service for Mercersburg
The Water Authority supports long-term planning, maintenance, and oversight of public water service for residents, businesses, and the community.
Government
Water Authority
The Water Authority supports the planning, operation, maintenance, and long-term reliability of Mercersburg Borough’s public water system. The Authority works to help ensure safe, dependable water service for residents, businesses, and the community.
Water Authority Services
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Dispute My Bill
Submit a billing dispute for review by the Borough office and utility billing staff.
Dispute My Bill →
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Water Fee Schedule
Click to view common water rates, service fees, and billing-related charges.
Base Consumer Fee
$23.00
Meter Rate
$19.74 / 1,000 gallons
Tap-In Fee
$5,428.92
Late Fee
1.5% per month
Security Deposit
$150.00
Reconnection Fee
$50.00
Meter Testing Fee
$50.00
Special Meter Reading
$20.00
Municipal No Lien Letter
$20.00
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Water Rules & Regulations
Click to review a summary of water service rules, customer responsibilities,
billing requirements, meters, access, and penalties.
Water Rules Summary
- Applications are required before connecting to the Water System.
- Service connections must be maintained by the property owner.
- Customers are responsible for keeping meters accessible.
- Bills are rendered quarterly and must be paid within the required time period.
- Billing disputes and adjustment requests must be submitted in writing.
- The Authority may access property as needed for service, inspection, meters, or repairs.
Common Causes of Increased Water Use
Running Toilets
A toilet that continues running after flushing can use a significant amount of water each day. This is one of the most common causes of increased water usage.
Leaking Faucets or Fixtures
Small leaks from faucets, outdoor spigots, showers, or other fixtures can increase usage over time.
Outdoor Watering
Lawn watering, gardening, pressure washing, washing vehicles, and filling pools can cause noticeable increases in water use.
Appliance Issues
Water softeners, ice makers, humidifiers, washing machines, dishwashers, and hot water heaters can create hidden usage increases.
Household Changes
Additional people in the home, guests, renovations, new appliances, or seasonal use can increase normal water consumption.
Water Frequently Asked Questions
Why is my water bill higher than usual?
Increased usage may be caused by leaks, running toilets, outdoor water use, additional household members, or appliance issues.
Who should I contact about a water concern?
Use the Report a Concern form or contact the Borough office for water billing or service questions.
What should I check first?
Check toilets, faucets, outdoor spigots, visible plumbing, and appliances that use water.
How do I dispute a bill?
Use the Dispute My Bill form and include your name, service address, phone number, and reason for dispute.
Water Authority Documents
Water Authority 18 documents Open / Close
Water Authority
2025 Annual Drinking Water Quality Report and CCR Certification Form
Wagtail Document Library
Water Authority
2024 Annual Drinking Water Quality Report and CCR Certification Form
Wagtail Document Library
Water Authority
2023 Mercersburg Water Authority Consumer Confidence Report 6.21.2024
Wagtail Document Library
Water Authority
2022 Annual Water Quality Report Certification
Wagtail Document Library
Water Authority
2021 Annual Drinking Water Quality Report zj9jLYQ
Wagtail Document Library
Water Authority
2021 Annual Water Quality Report Certification
Wagtail Document Library
Water Authority
2020 Annual Water Quality Report
Wagtail Document Library
Water Authority
2020 Annual Water Quality Report Certification
Wagtail Document Library
Water Authority
2019 Annual Drinking Water Quality Report
Wagtail Document Library
Water Authority
2019 Drinking Water Failure to Monitor Notice
Wagtail Document Library
Water Authority
2018 Annual Drinking Water Quality Report
Wagtail Document Library
Water Authority
2017 Annual Drinking Water Quality Report
Wagtail Document Library
Water Authority
2016 Annual Drinking Water Quality Report
Wagtail Document Library
Water Authority
2015 Annual Drinking Water Quality Report
Wagtail Document Library
Water Authority
2014 Annual Drinking Water Quality Report
Wagtail Document Library
Water Authority
2013 Annual Drinking Water Quality Report
Wagtail Document Library
Water Authority
2012 Annual Drinking Water Quality Report
Wagtail Document Library
Water Authority
Chronology of Water Authority System Project
Wagtail Document Library
Members & Officials
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